Frequently Asked Questions
If you have a question that is not listed below, please Contact Us.
What are your COVID-19 Safety Protocols?
COVID-19 has changed our lives, and has upended every aspect of daily life. To stay safe, we wear masks when picking up and dropping off dogs at their homes. Hand sanitizer is used between visits to each home. We encourge clients to prep their dogs (when possible) prior to pick up to ensure they are easily accessible and ask that you notify us immediately if someone in your home us under quarantine or has flu-like symptoms.
What time is pick up/drop off for pet sitting?
For Boarding/Pet-Sitting, drop-off time is 5:00 p.m. to 8:00p.m. on the arrival date, pick-up time is by 9: 00a.m. on the departure date. Late pick-up or early drop-off may incur additional charges.
How many dogs can you walk at once?
Our Adventure Walks are packs of up to six dogs at a time. We do our best to group dogs with similar personalities and energy-levels so they can get the most enjoyment out of their walk.
Do you train my dog while on a walk?
Yes, we keep our packs small to offer a boutique experience on Adventure Walks and allow us to practice responding to calls, whistles, and basic commands.
What is your cancellation policy?
If you need to cancel any scheduled services, please let us know as soon as possible. Guidelines are as follows: Dog walks prior to 8pm the night before the scheduled walk, Boarding/Pet sitting visits 48 hours notice, Holidays 7 days notice. Visits cancelled after these guidelines will result in a 50% non-refundable charge of the service costs.
What happens if my dog is injured on a walk?
Safety is our #1 priority at all times. Our Pack Leader is fully certified in Pet CPR and First Aid. We also make sure we keep a record of all of our crew member's important information so that we can contact their owner's and the vet immediately in the event of an emergency.
What does my dog need for the walk?
If your dog has a harness that is great, but at the very least they need to be wearing their collar with applicable tags. In addition, we ask that you use a standard 6' leash (no retractable or bungee leashes).
My dog isn't feeling well. Can they still have a walk?
If you ever notice that your dog is not in optimal health for a walk (cough, lethargic, unusual stool) we ask that you let us know as soon as possible. Cancellation fees if dogs are sick. If your dog is unwell and still needs a walk we can do our best accommodate with a 30 min solo walk to limit interactions with other dogs. In some instances, we may request to pause services until your dog can be cleared for activity from their vet.